🔐 Authentication Issues

Login Problems

❌ Issue: "Invalid credentials" error

Solution:

  1. Check that Caps Lock is off
  2. Verify your email address is correct
  3. Reset your password if needed
  4. Clear browser cookies and cache

❌ Issue: "Account locked" message

Solution:

  1. Wait 15 minutes for automatic unlock
  2. Use "Forgot Password" to reset
  3. Contact support if issue persists

API Authentication

❌ Issue: "401 Unauthorized" API errors

Solution:

  1. Verify API key is correct and active
  2. Check API key permissions
  3. Ensure API key hasn't expired
  4. Verify request headers format

🔗 Connection Issues

Data Source Connections

❌ Issue: "Connection timeout" error

Solution:

  1. Check network connectivity
  2. Verify firewall settings
  3. Check if database server is running
  4. Verify connection string parameters
  5. Test connection from another machine

❌ Issue: "Access denied" database error

Solution:

  1. Verify username and password
  2. Check database user permissions
  3. Ensure database exists and is accessible
  4. Check IP whitelist if applicable

API Connectivity

❌ Issue: "Network error" or "Connection refused"

Solution:

  1. Check internet connection
  2. Verify API endpoint URL
  3. Check corporate proxy settings
  4. Test with curl or Postman

📊 Data Issues

Data Loading Problems

❌ Issue: "Data source not found" error

Solution:

  1. Refresh data source list
  2. Check if data source was deleted
  3. Verify user permissions
  4. Reconnect to data source

❌ Issue: "Schema validation failed" error

Solution:

  1. Check data format consistency
  2. Verify column data types
  3. Look for missing required fields
  4. Check for data corruption

Query Performance

❌ Issue: "Query timeout" or slow performance

Solution:

  1. Add appropriate indexes to database
  2. Limit result set size
  3. Use query optimization hints
  4. Check database server performance
  5. Consider materialized views for complex queries

🤖 Machine Learning Issues

Model Training

❌ Issue: "Training job failed" error

Solution:

  1. Check training data quality
  2. Verify feature columns exist
  3. Check for missing values
  4. Review error logs for specific details
  5. Reduce model complexity if overfitting

❌ Issue: "Insufficient memory" during training

Solution:

  1. Reduce batch size
  2. Use data sampling for large datasets
  3. Enable gradient checkpointing
  4. Consider distributed training

Model Deployment

❌ Issue: "Model not found" error

Solution:

  1. Verify model ID is correct
  2. Check if model was deleted
  3. Ensure model is in "deployed" state
  4. Check user permissions

⚡ Workflow Issues

Workflow Execution

❌ Issue: "Workflow step failed" error

Solution:

  1. Check step configuration
  2. Verify input data availability
  3. Check step dependencies
  4. Review error logs for specific details
  5. Test step in isolation

❌ Issue: "Workflow stuck" or hanging

Solution:

  1. Check resource availability
  2. Verify external service connectivity
  3. Check for infinite loops in logic
  4. Restart workflow execution
  5. Contact support if persistent

📱 User Interface Issues

Browser Problems

❌ Issue: "Page not loading" or blank screen

Solution:

  1. Clear browser cache and cookies
  2. Try incognito/private browsing mode
  3. Update browser to latest version
  4. Check browser console for errors
  5. Try different browser

❌ Issue: "Feature not working" or buttons unresponsive

Solution:

  1. Refresh the page
  2. Check browser console for JavaScript errors
  3. Verify user permissions for the feature
  4. Clear browser cache
  5. Try different browser

🔧 System Issues

Performance Problems

❌ Issue: "System slow" or unresponsive

Solution:

  1. Check system resource usage
  2. Close unnecessary browser tabs
  3. Clear browser cache
  4. Check for background processes
  5. Restart browser

Storage Issues

❌ Issue: "Storage full" or "Quota exceeded"

Solution:

  1. Delete unused projects or datasets
  2. Archive old data
  3. Clean up temporary files
  4. Contact support to increase quota

📞 Getting Additional Help

If the solutions above don't resolve your issue:

📚 Documentation

Search our comprehensive documentation for more detailed information

Browse Docs

🔍 Troubleshooting Guides

Check our detailed troubleshooting guides for specific error types

Error Codes

💬 Community Support

Ask questions and get help from other users in our community

Community Forum

📞 Technical Support

Contact our technical support team for personalized assistance

Contact Support

📋 Issue Reporting Checklist

When reporting an issue to support, include the following information:

Essential Information

  • Error Message: Exact error text and code
  • Steps to Reproduce: Detailed step-by-step process
  • Expected vs Actual Behavior: What you expected vs what happened
  • Environment Details: Browser, OS, device type
  • Account Information: Username (not password)
  • Screenshots/Logs: Visual evidence of the issue
  • Recent Changes: Any recent changes to your setup